Technical Support Report:

Last night I took a call from a gentleman who told me his system was completely down.  He mentioned he knew of SAE but his installation didn’t own it.  He knew SAE was the only product that could help him.  He was able to download SAE and I instructed him to FTP the file to the network device that he was attempting to IPL from.  He received an error message stating that the files were not found.  I asked him if he could contact someone at another data center who would help him run the SAE Tape Build Program.  He did.  A few hours later he called back, saying he had a tape.  I walked him through the SAE IPL and he was immediately able to make the changes he needed using SAE to IPL his system.  You should have heard the excitement in his voice when he saw the SAE screen come up to allow him to fix his problem.  He thanked me profusely and said he would call me back when things were back to normal.  Once again, SAE saved the day.